How to Delete Google Reviews: COMPLETE Guide
The google reviews can be very useful for business, as they can attract more potential customers and increase visibility. However, sometimes there may be negative reviews that affect the reputation of your business. If you're dealing with a negative review on your Google My Business profile, don't worry, you're in the right place to learn how to remove them!
Why should you delete a Google review?
Deleting a negative review on Google is important because it can have a negative impact on the image of your business since a 98% of people consult and follow the recommendations seen in the reviews.
A Negative Review Could Lead to Fewer Leads and ultimately fewer sales. Therefore, it is essential to ensure that only positive and genuine reviews are displayed on your Google My Business profile.
How to delete a Google review?
At the moment Google It gives us two options to delete a review:
- Have the person who posted a review delete it
- As a company, report an opinion as inappropriate
Flag a review as inappropriate
In the event that your Google Maps profile receives a negative review, you must follow the following steps to delete it:
- Open your Google Maps profile from your computer
- Locate the review you want to remove because it violates Google policies
- Click on the three dots verticals to the right of the negative review and click on “Flag as inappropriate”
- Complete a report in which you explain the problem and your email
Once you've submitted your request, Google will review the review and determine if it meets their review guidelines. If the review is deemed to violate Google policies, it will be automatically removed.
Reasons to mark a review as inappropriate
You have 10 possibilities to mark a comment as inappropriate:
- Fake or spam content
- Stock promotion
- Off-topic comments
- Posting illegal content
- Offensive content
- Terrorist threats
- Explicit sexual language or content
- Impersonation of another person
- Harassment, intimidation or incitement to violence
- Dishonesty
It is important to remember that the report a review does not guarantee its elimination. Google will review each complaint and make a decision based on its policies. While it can be frustrating if an inappropriate review isn't removed, it's important to continue reporting any content that violates Google policies to help maintain the integrity of the review system.
Delete your own review
If you made a mistake in writing a review or changed your mind, here are the steps to follow to delete it:
- Sign in to Google and open Google Maps
- Click on the three vertical lines (the menu) at the top left
- Click on "Your contributions"
- Choose "Reviews" where they will all appear in chronological order
- Select the comment you want to delete, click on the three dots and check “Delete” to delete the Google review
What to do when negative reviews are not removed?
To deal with negative Google reviews that do not violate any rules, there are effective strategies:
Respond to all reviews, both positive and negative. Responding to positive reviews is simple, but addressing negative ones is crucial.
Avoid a defensive attitude and show humility by acknowledging negative comments. Provide a solution instead of arguing about your mistake.
If you resolve the issue, ask users to reconsider or edit their review to reflect their satisfaction.
Take the opportunity to demonstrate your commitment to customer satisfaction, even if the reviewer doesn't edit their review.
You can ask for new reviews from satisfied customers, but avoid specifically asking for positive or five-star reviews.
Never try to incentivize reviews by offering rewards to customers, as this violates Google's rules and may lead to penalties.
It is possible that despite reporting the reviews, Google does not delete them or does not delete all of them, in these cases the alternative that exists is to get new real reviews positive and natural that can stop the reputation attack in Maps&Seo, we are experts in Google reviews, do not hesitate to contact us.
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What can you do about fake reviews?
If your business is suffering from an attack of fake reviews, you can report the reviews so they can be removed and counter the attack by purchasing new legitimate reviews.
What to do with fake Google reviews?
Fake reviews must be reported to be removed, follow these steps:
- Click on the review you want to report
- Click the flag icon next to the review
- Select the reason for the complaint from the drop-down menu
- Provide any additional information that may be helpful
- Click “Send”
What happens if I report a comment to Google?
Google will review the complaint and decide if it violates its review policies. If so, the review may be removed.
Why do Google reviews disappear?
This can be due to many reasons, but the main reason why reviews disappear is because they do not comply with Google's policies.
