How to Remove Google Reviews: COMPLETE Guide
The Google reviews They can be very useful for business as they can Attract more potential customers and increase visibility. However, sometimes there may be Negative reviews that affect your business reputationIf you are dealing with a negative review on your Google My Business profile, don't worry, you are in the right place to learn how to remove them!
Why should I delete a Google review?
Deleting a negative review on Google is important because it can have a negative impact on the image of your business since a 98% of people consult and follow the recommendations seen in the reviews.
A negative review could lead to fewer potential customers and ultimately, fewer sales. Therefore, it is essential to ensure that only positive and genuine reviews are displayed on your Google My Business profile.
How to remove a Google review?
At the moment Google provides us with two options to delete a review:
- That the person who posted a review deletes it
- How to report an inappropriate review as a company
Flag a review as inappropriate
If your Google Maps profile receives a negative review, you must follow these steps to delete it:
- Open your Google Maps profile from your computer
- Find the review you want to remove because it violates Google policies
- Click on the three little dots vertical bars to the right of the negative review and click on “Report as inappropriate”
- Complete a report outlining the problem and your email address.
Once you submit your request, Google will review the review and determine if it meets their review guidelines. If the review is found to violate Google's policies, it will be automatically removed.
Reasons for flagging a review as inappropriate
You have 10 possibilities to mark a comment as inappropriate:
- Fake content or spam
- Promotion of shares
- Off-topic comments
- Publication of illegal content
- Offensive content
- Terrorist threats
- Explicit sexual language or content
- Impersonation of another person
- Harassment, intimidation or incitement to violence
- Dishonesty
It is important to remember that the report a review does not guarantee its eliminationGoogle will review each report and make a decision based on its policies. While it can be frustrating if an inappropriate review is not removed, it is important to continue reporting any content that violates Google's policies to help maintain the integrity of the review system.
Deleting your own review
If you made a mistake or changed your mind while writing a review, here are the steps to follow to delete it:
- Sign in to Google and open Google Maps
- Click on the three vertical lines (the menu) on the top left
- Click on “Your contributions”
- Select “Reviews” where they will all appear in chronological order
- Select the comment you want to delete, click on the three dots and select “Delete” to remove the Google review
What to do when negative reviews are not removed?
To deal with negative Google reviews that do not violate any rules, there are effective strategies:
Respond to all reviews, both positive and negative. Responding to positive reviews is simple, but addressing negative ones is crucial.
Avoid defensiveness and show humility when acknowledging negative feedback. Provide a solution instead of arguing about their mistake.
If you resolve the issue, ask users to reconsider or edit their review to reflect their satisfaction.
Take this opportunity to demonstrate your commitment to customer satisfaction, even if the reviewer doesn't edit their review.
You can ask for new reviews from satisfied customers, but avoid specifically asking for positive or five-star reviews.
Never try to incentivize reviews by offering rewards to customers, as this violates Google's guidelines and may lead to penalties.
It is possible that despite reporting the reviews Google does not delete them or does not delete all of them, in these cases the alternative that exists is to get new real reviews positive and naturally that can stop the reputation attack on Maps & SEO. We are experts in Google reviews, do not hesitate to contact us.
Counteract reputation attacks
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What can be done about fake reviews?
If your business is suffering from an attack of fake reviews, you can report the reviews to have them removed and counter the attack by purchasing new, legitimate reviews.
What to do with fake Google reviews?
Fake reviews must be reported to be removed, follow these steps:
- Click on the review you want to report
- Click on the flag icon next to the review
- Select the reason for the report from the drop-down menu
- Please provide any additional information that may be helpful.
- Click “Submit”
What happens if I report a review on Google?
Google will review the report and decide whether it violates its review policies. If so, the review may be removed.
Why do Google reviews disappear?
This can be due to many reasons, but the main reason why reviews disappear is because they do not comply with Google policies.
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